HOW TO BOOK CASES IN TELE-LAW SERVICES
HOW TO BOOK CASES IN TELE-LAW SERVICES | 10 SIMPLE STEPS BOOK CASES VERY EASY
STEP-1: Log in to https://digitalseva.csc.gov.in with your CSC Id and Password.
STEP-2: See left side click on services option scroll down or search by typing Tele-law services in search option.
STEP-3: After click on tele-law services tele-law home page will open. In that click login option new window will open. Click login with digitial seva connect option. Don’t sign in.
STEP-4: http://admin.tele-law.in/Home/Index home page will open.
STEP-5: See left side there is an option for book appointment. Click on book appointment to book appointments.
STEP-6: Click on Add Beneficiary option. After loading next page Just tick on I agree to share my case information with tele law services. This will be kept secret.
STEP-7: Add the details of the person. The following details are: Name, Gender, Mobile number, Category, Select 12 category, Date of birth and PLV. After enter the mobile number OTP verification should be done. Finally Click Save As Proceed.
STEP-8: After completion of beneficiary details. Beneficiary added successfully we can book appointment. By click on book appointment option.
STEP-9: Case Description should be mentioned. Click appointment option on instant book appointment.
STEP-10: Choose lawyer and fill the Vle Remark in Remark option and finally click on submit to book appointment.
Case descriptions are:
Citizen Eligible for Tele-Law Service
|S.No||Categories of Marginalized persons (Section 12 of Legal Services Authorities Act 1987)||Fees For Tele Law Service||Documents to be brought to CSC for Registration|
|2||Children( Below 18 years of age)||Nil||Nil|
|3||SC / ST||Nil||Caste Certificate|
|4||Victims of Trafficking||Nil||Self- Declaration /Copy of Police FIR /Affidavit|
|5||Mentally Ill and Differently abled||Nil||Disability Certificate|
|6||Victims of Natural Disaster/Ethnic Violence||Nil||District|
|7||Workers in unorganized Sector||Nil||Job Card / MGNREGA Card|
|8||People with low income groups (Income as specified by State)||Nil||BPL Card /Income Certificate|
|9||Under trials /In custody||Nil||Any relevant Case document|
|S.No||Categories||Fees for Telelaw Service||Documents to be brought to CSC for Registration|
|10||Persons other than those mentioned above||30/-||Aadhar Card / Any ID proof|
Since 2017 Tele law service has been provided in selected 1800 CSCs of 11 states: Bihar (500), Uttar Pradesh (500), eight states of North-East (Assam, Meghalaya, Mizoram, Nagaland, Arunachal Pradesh, Manipur, Tripura and Sikkim) and Jammu and Kashmir (800).
At present Tele- Law service is available in 28060 CSCs in 115 Aspirational Districts across 28 states in the country.
For more information to find CSCs in Aspirational Districts click on
CSCs are shops/Kiosks that deliver various government services online like public utility services, social welfare schemes, healthcare, financial, education and agriculture services to citizens in rural and remote areas of the country.
Common Service Centre (CSC) is one of the mission mode projects under the Digital India Programme run by Ministry of Electronics and Information Technology (MeitY). There are approximately 3.19 lakh CSCs in India. CSCs are located in Gram Panchayats.
Legal matters in which advice can be taken through Tele-Law service :-
- Dowry, family dispute, divorce, protection from domestic violence.
- Sexual harassment, sexual abuse, eve teasing at the workplace.
- Maintenance of women children and senior citizens.
- Rights regarding property and land.
- Equal wages for males and females.
- Maternity benefits and prevention of foeticide.
- Prohibition of child marriage, protection of children from sexual assault, prevention of child labour and implementing right to education.
- Arrest – (F.I.R)/ process of registering the First Information Report.
- Atrocities against scheduled castes/ scheduled tribes and their rehabilitation.
VLE is a Village Level Entrepreneur who runs the CSC in your area and provides for the Tele Law Service through his center. You can also approach the VLE directly by going to the CSC and enquiring about the service. The VLE will
- Provide you with the name and contact details of the PLV attached to his CSC or put you in touch with the (Para Legal Volunteer) who will give you details about the benefits of legal advice under the Tele-law Service, or
- He or She will brief you about the benefits of legal advice under the Tele-law Service,
- Register you as an applicant for the Tele-Law Service by uploading your details in the information form on the Tele-Law portal. He or She will also upload and scan the required documents furnished by you.
- Generate an online appointment to connect you with a Panel Lawyer via a VCF (Video Conferencing Facility/ chat and/or telephone available in his CSC.
- Automatic SMS would be generated and sent to you on your registered mobile number with details of date and time of your appointment
PLV is a Para- Legal Volunteer deployed in your area by District Legal Services Authority (DLSA) or CSC e- Governance Services India Ltd for facilitating Tele-Law Service.
Under the Tele-law program a PLV is attached with the selected CSC in your village. A PLV is not a lawyer but has basic understanding and knowledge of legal process and laws. A PLV will
- provide information about Tele Law Service to citizens in community gatherings and public places,
- identify citizens in rural and remote areas in need of legal advice and information
- understand nature of the legal issue faced by the citizen
- facilitate registration of case at CSC;
- ensure that the persons availing free legal service must have the required documents;
- may ask for documents such as Adhaar for filling the case registration form;
- facilitate pre-appointment with panel lawyer,
- connect citizen to the Panel Lawyers through video conferencing facility at the CSC;
- If the need arise PLV, with the consent of the applicant can be a part of the consultation to make the applicant understand the legal advice given by the Panel Lawyer;
- keep track of progress of the applicant’s cases/grievances and maintain a record of the same;
You can find the contact details of the PLV attached to the CSC in your area by clicking at the given link- http://www.tele-law.in/static/tele-law-csc.php.
This link flashes the name of the States in which Tele-law service is being currently available.
Step-2 Click on the name of your desired State or the State to which you belong, a list of selected CSCs with their address and contact details of the Para legal Volunteers (PLVs) appears on the portal.
Step-3 You can call at the given number of the PLV or go straight at the address given for CSC.
Step-4 You may also find the details of the PLVs attached with the CSC in your village through the Village Headmen.
Yes, you can email your grievance or any suggestion at firstname.lastname@example.org or email@example.com
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